There are certain things in life which I absolutely love – the small intricacies that are often overlooked. I greatly, let me reiterate, GREATLY value good customer service. I have been to some amazing places in the world and seen some amazing things – but the big things do not faze me – they do not amaze me and leave me speechless. It is the small things that leave me going, “wow”. And customer service, good customer service, is one of those things. It seems like good customer service is a declining rarity nowadays. Nothing makes me happier and puts a bigger smile on my face then when someone can go out of their way to assist me – especially considering that most customer service representatives will barely do what is required of them to help you as it is. Whenever I am dining at an establishment or on the phone with tech support, I am completely enamored with great customer service. I recently had an experience where I was given excellent tech support by a representative of a company of whose equipment we are currently using at work. He went out of his way to call up another company and seek advice and support – and then returned my call within a half hour and gave me a solution that instantly solved my problem. He remained patient and offered rational solutions and sound advice. Often with tech support representatives, they are not always the most helpful and/or patient. They can often respond with attitude and impatience – not to mention how long you have to wait just to speak to these impolite, impatient representatives. So, with that being said, it is rare to find a very patient, helpful tech support representative.
Anyways, I found one and the guy was genuinely helpful, courteous, and patient. The service had me so blown away that I felt compelled to write his boss an email detailing how great of an employee this guy was and of how great the customer service I received was. I called the same guy the next day for another problem that I was having and he told me that the letter I wrote actually went all the way up to the president of the company and that they had a lunch commending him because of that. They read the letter aloud during lunch and recognized his accomplishment and achievement. He thanked me for that letter and assisted me with my new problem. After I hung up the phone, I just felt great that my letter made a difference and that someone was recognized because of how effectively they did their job. I now will make a conscious effort to recognize anyone, anywhere who offers good customer service to me – by either directly telling them and/or their boss or person in charge. Doesn’t matter who or where, whether it be the waitress at Waffle House or a car salesman. I love it when someone appreciates the job that I have done for someone else – and I vow to let others who are deserving know that they are appreciated and that their work is being recognized by someone. These are the litte things in life that matter to me and leave me speechless. I am astounded by the little things that most people take for granted, the miniscule intricacies of the daily grind. Customer service seems to be less of a priority for larger companies now with all the technology available and automated systems that are now cropping up everywhere, but I am here to say that there are those people like me out there who still appreciate a real, live human being that assists and helps us out in a patient and professional manner.